8999be Privacy Policy
How we collect, use, store, and protect your personal data — written in plain English for every Bangladesh player on our platform.
Your Privacy Matters to 8999be
This Privacy Policy explains how 8999be ("the Platform", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of users ("you", "your") who register for an account, access the platform, or interact with any 8999be service. It applies to all players who use the 8999be website and mobile platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh, as well as all other locations from which the platform is accessed.
By creating an 8999be account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. This policy forms part of your agreement with 8999be and should be read alongside our Terms & Conditions and Responsible Gaming policy.
8999be is committed to handling your personal data responsibly and transparently. We do not sell your personal data to third parties unrelated to the delivery of our services. We use industry-standard security practices including SSL encryption to protect your information in transit and at rest. This policy describes in clear terms what data we collect, why we collect it, how long we keep it, and what rights you have over it.
Quick Summary: We collect only the data we need to operate your account securely, process payments, verify your identity, and comply with anti-fraud and responsible gaming obligations. We do not sell your data. You have the right to access, correct, and request deletion of your personal information at any time.
Information 8999be Collects About You
We collect personal data in several ways — directly from you during registration, automatically through your use of the platform, and from third-party verification services.
How 8999be Handles Your Data
Six core commitments that guide our approach to data privacy at 8999be.
Data Minimisation
We collect only the personal data that is strictly necessary to operate your account, verify your identity, process transactions, and meet our responsible gaming and anti-fraud obligations. We do not request information we do not need.
Secure Storage and Transmission
All personal data transmitted between your device and 8999be is protected by SSL (Secure Sockets Layer) encryption. Data stored on our servers is protected by access controls and encrypted at rest. We conduct regular security reviews to maintain platform integrity.
No Data Sales to Third Parties
8999be does not sell, rent, or trade your personal data to third-party companies for their own marketing purposes. Any data sharing with third parties is limited to what is necessary to deliver our services — such as payment processors, KYC verification providers, and game studios.
Defined Retention Periods
We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable anti-money laundering, KYC, and record-keeping obligations. Account data is typically retained for a minimum of five years after account closure.
Transparency and Consent
We are clear about what data we collect and why. Where we rely on your consent as a legal basis for processing — for example, for marketing communications — we will ask for that consent explicitly and give you the ability to withdraw it at any time through your account settings or by contacting support.
Your Rights, Always Respected
You have the right to access a copy of the personal data we hold about you, request corrections, ask for deletion where legally permissible, and object to certain types of processing. We commit to responding to all data rights requests within 30 days of receipt.
Detailed Privacy Policy
These clauses form the complete binding privacy statement between you and 8999be.
1.How We Use Your Personal Data
1.1 8999be uses the personal data we collect for the following purposes:
- Account Management: To create, maintain, verify, and secure your 8999be player account.
- Identity Verification (KYC): To confirm your identity, age (minimum 21 years), and eligibility to use the platform in accordance with our Terms & Conditions.
- Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported banking channels. We pass necessary transaction data to payment service providers solely to execute your instructions.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, and other prohibited activities.
- Responsible Gaming: To monitor gaming patterns and identify players who may be experiencing gambling-related harm, enabling us to offer support tools such as deposit limits, cool-off periods, and self-exclusion.
- Customer Support: To respond to your enquiries, complaints, and support requests efficiently and accurately.
- Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given explicit consent. You may opt out at any time.
- Legal and Regulatory Compliance: To meet our obligations under applicable anti-money laundering, record-keeping, and responsible gaming requirements.
- Platform Improvement: To analyse usage patterns, improve game offerings, and enhance the overall user experience on 8999be.
1.2 We will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.
2.Legal Basis for Processing
2.1 8999be processes your personal data on the following legal grounds:
- Contractual Necessity: Processing required to enter into and perform our agreement with you under the Terms & Conditions — including account creation, payment processing, and KYC verification.
- Legitimate Interests: Processing carried out to pursue our legitimate business interests in fraud prevention, platform security, and responsible gaming monitoring, where those interests are not overridden by your rights.
- Legal Obligation: Processing required to comply with anti-money laundering, identity verification, and record-keeping requirements.
- Consent: Processing of data for direct marketing purposes, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
3.Sharing Your Data with Third Parties
3.1 8999be shares personal data with carefully selected third-party service providers only to the extent necessary to deliver our services. These partners are contractually bound to handle your data in accordance with applicable privacy standards. Categories of third parties include:
- Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported payment channels require transaction data to process your deposits and withdrawals.
- KYC and Identity Verification Providers: Third-party services that assist us in verifying the identity and age of account holders using submitted documentation.
- Game Studio Partners: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data necessary for game delivery and technical troubleshooting.
- Fraud Prevention and Risk Management: Specialist providers that assist 8999be in identifying and preventing fraudulent account activity, money laundering, and bonus abuse.
- IT Infrastructure and Hosting: Cloud hosting and security service providers who store and process platform data under strict data processing agreements.
3.2 We do not share your personal data with advertisers, data brokers, or unaffiliated third parties for their own commercial purposes.
3.3 We may disclose personal data to law enforcement or regulatory bodies if required by law, court order, or to protect the safety and rights of 8999be, its employees, or other users.
All third-party processors used by 8999be are bound by data processing agreements that require them to handle your data securely, use it only for the specified purpose, and delete it when no longer required.
4.Cookies and Tracking Technologies
4.1 8999be uses cookies and similar tracking technologies to deliver a personalised, secure, and functional experience on our platform. A cookie is a small text file stored on your device by your browser when you visit a website.
4.2 We use the following categories of cookies:
- Essential Cookies: Required for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. You cannot opt out of essential cookies without disabling the platform entirely.
- Performance and Analytics Cookies: Used to understand how players interact with the platform — which pages are visited most, how long sessions last, and where technical errors occur. This data is aggregated and anonymised.
- Preference Cookies: Store your language and display preferences so the platform remembers your settings between sessions.
- Marketing Cookies: Used with your consent to personalise promotional messages and offers presented to you within the platform. These are not used to track you across third-party websites.
4.3 You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies may affect certain platform features but will not prevent you from accessing your account or placing bets.
5.Data Retention
5.1 8999be retains your personal data for as long as your account remains active and for a defined period after account closure. Retention periods are determined by the purpose for which the data was collected and our legal obligations:
- Account and KYC data: Retained for a minimum of five (5) years following account closure to comply with anti-money laundering and record-keeping requirements.
- Transaction records: Deposit and withdrawal records are retained for a minimum of five (5) years to support audit, dispute resolution, and regulatory requirements.
- Gaming activity records: Bet history and session data retained for three (3) years after the last recorded activity.
- Support communications: Email and support ticket records retained for two (2) years from the date of last contact.
- Marketing consent records: Retained for the duration of your consent and for two (2) years after withdrawal, to demonstrate compliance.
5.2 Once a retention period expires, personal data is securely deleted or anonymised so it can no longer be associated with an individual.
6.Data Security
6.1 8999be implements appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, and destruction. Security measures include:
- SSL/TLS encryption for all data transmitted between your device and our servers.
- Encryption of sensitive data fields at rest in our databases.
- Role-based access controls restricting staff access to personal data on a need-to-know basis.
- Regular security audits and vulnerability assessments of platform infrastructure.
- Two-factor authentication options available to all account holders for additional login security.
- Automated monitoring systems that flag unusual account access patterns in real time.
6.2 Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, 8999be will notify affected players without undue delay and take all reasonable steps to mitigate the impact.
6.3 You are responsible for keeping your account password confidential. Do not share your login credentials with anyone. If you suspect your account has been compromised, contact 8999be support immediately at [email protected].
7.Your Data Rights
7.1 As an 8999be account holder, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and your registered username. We will respond within 30 days.
7.2 Please note that certain data rights may be limited where retention is required by law — for example, KYC and transaction records that must be kept to comply with anti-money laundering regulations. In such cases, we will explain the limitation clearly in our response.
7.3 If you are not satisfied with our response to a data rights request, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
8.Marketing Communications
8.1 With your consent, 8999be may send you promotional emails, SMS notifications, or in-platform messages about bonuses, new game launches, seasonal promotions (such as BPL cricket season offers, Eid special bonuses, and Pohela Boishakh promotions), and other platform news.
8.2 You may opt out of marketing communications at any time by:
- Clicking the "unsubscribe" link at the bottom of any marketing email.
- Updating your communication preferences in your 8999be account settings.
- Contacting our support team at [email protected] with a request to be removed from marketing lists.
8.3 Opting out of marketing communications does not affect service-related notifications, which include account security alerts, KYC requests, transaction confirmations, and responsible gaming messages. These communications are necessary for the operation of your account and cannot be disabled.
8.4 Players who have self-excluded through our responsible gaming programme are automatically removed from all marketing communications for the duration of their exclusion period.
9.Children and Minors
9.1 The 8999be platform is strictly for adults aged 21 years and over. We do not knowingly collect personal data from individuals under the age of 21. If we discover that an account has been created by or on behalf of a person under 21, we will close the account immediately, return any real-money deposits, and securely delete all associated personal data.
9.2 If you believe that a minor has created an account on 8999be, please contact our support team immediately at [email protected]. We take underage gambling extremely seriously and act on all such reports without delay.
10.Changes to This Privacy Policy
10.1 8999be reserves the right to update this Privacy Policy at any time. All changes will be published on this page with an updated effective date. Where changes are material — for example, a new category of data collection or a new third-party sharing arrangement — we will notify registered account holders via email or in-platform notification before the changes take effect.
10.2 Your continued use of the 8999be platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised policy, you should close your account and cease using the platform.
10.3 We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11.Contact and Data Enquiries
11.1 If you have any questions about this Privacy Policy, wish to exercise a data right, or want to report a privacy concern, please contact the 8999be data team using the details below. All privacy correspondence must be submitted in writing to ensure a proper record is maintained.
11.2 Contact email: [email protected] (plain text — not a clickable link). Please include your registered username, the nature of your request, and any relevant details. We aim to respond to all privacy-related enquiries within 30 calendar days of receipt.
11.3 For general support enquiries unrelated to data privacy, our support team is available around the clock and typically responds within two hours during Bangladesh Standard Time (BST, UTC+6) business hours.
Data Rights Requests: Email [email protected] with the subject "Data Rights Request" and include your registered username. We will acknowledge receipt within 48 hours and provide a full response within 30 calendar days.
Questions About Your Privacy?
Check our FAQ for quick answers, or review our full Terms & Conditions for the complete platform agreement.
Visit the FAQ Read Terms & Conditions